Repeat Prescriptions
In the interests of better health care, the doctors will not write repeat prescriptions without seeing the patient. All requests for prescriptions must be via an appointment with the doctor.
Pathology and test results follow up
It is the practice policy that patients make an appointment to follow up all results. Appointments for results only will be bulkbilled. Unless advised otherwise, results will not be provided over the phone.
Telephone Calls
Doctors are not available to take telephone calls during consulting times. Messages can be taken but it is advised an appointment should be made to discuss any medical queries. Urgent calls will be handled by our practice nurse.
Interpreter Services
Language Interpreters
If you speak a language other than English and require interpreting assistance it is advised you bring a family member to assist with interpreting. Alternatively please contact the clinic so arrangements for interpreting can be arranged.
Hearing Interpreters
Please visit https://auslanservices.com/ for further information.
Hearing Loop is available at our Elizabeth clinic location
Interpreters for student-led services.
Free interpreter services are not available for student-led services. If you have access to NDIS funding, you may be eligible to have your interpreter services funded through the NDIS. Contact the clinic for further information.
Patient Feedback
UniSA Health welcomes feedback from patients. Customer feedback forms are available either at reception, or can be downloaded here. Forms can be placed in the patient feedback box located at reception, or emailed to the Practice Manager at pm@unisamedical.com.au
From time to time the practice invites patients to complete a questionnaire on their views of the practice an how it could be improved. We use an independence provider to review and report on feedback to ensure confidentiality. Feedback is also compared with other Practices and helps us consider improvements to our services and facilities.
Where feedback is a complaint with any aspect of the service we will investigate the matter and confirm the outcome of the investigation in writing.
While we believe it is best to handle feedback locally, if you wish to address it through external parties you may contact the following agency:
Health and Community Services Complaints Commissioner
Level 4, East Wing, 50 Grenfell Street, Adelaide, SA 5000
PO BOX 199, Rundle Mall SA 5000
Complaints: 8228 8666 Freecall 1800232 007
Hours: 10.00am – 4.00pm Monday to Thursday